Bright on 5th Policies

Bright on 5th Policies

We hope that you will enjoy your stay and make full use of our facilities. In order to make your stay as pleasant as possible, we request your co-operation in observing the below terms and conditions.

For guesthouse records, a registration form is to be completed and signed as well as a copy of ID documents, Passports or Temporary Residence Card, is necessary at the time of Check-in (Section 40 of the Immigration Amendment Act).

Settlement of Accounts:

Balance due accordingly with the reservation must be cleared at Check-in time. Any extras will be billed at Check-out.

Accounts must be settled by presentation of a Credit Card (MasterCard, VISA or Diners), or cash (ZAR). Personal cheques are not accepted.

For any manual credit card transaction, we require the following documentation:

• A copy/imprint of the card.
• A copy of the cardholder ID or Passport (for signature verification)
• A copy of the transaction report signed by the cardholder

Guests:

Guests that are allowed access to the rooms, are those registered at check-in time and congruent with the reservation. Any variation in name of guests is subject to agreement by the Bright on 5th guesthouse owners. Any variation in number of guests, will not be allowed.

Visitors (Security Precaution):

Right of admission is reserved. Please inform us should you be expecting any visitors. ONLY REGISTERED GUESTS ARE ALLOWED IN THE GUEST ROOMS

Child Policy:

• Child rates: Children under 10 pay 50% of adult rate.
• Children over 10 pay full adult rate.
• Children under 10 in their own room pay full adult rates.

Check In / Out Times:

• Check-in: from 14h00 - 20h00
• Check-out: 11h00 - late check outs are only possible if rooms are empty the following day. You are welcome to have a cup of tea and relax in our lounge or we can hold your luggage until you are ready to depart.
• Late arrivals: Late arrivals must advise us of your expected time of arrival.
• Early arrivals: You are welcome to leave your luggage at the guest house while you go out and explore or you are welcome to have a cup of tea and relax in our lounge until your room is ready.

Cancellation Policy:

• 1 Day prior to arrival date, no show and departure prior to booked dates: liable for payment of the full booking amount.
• Less than 7 days prior arrival date - 0% of deposit refunded
• From 7 to 14 days prior arrival date - 25% of deposit refunded
• From 14 to 21 days prior arrival date - 50% of deposit

Minimum Stay:

• From 16 December to 6 January minimum 3 day stay.